Future Group

Privacy Policy

At Future Group we understand how critical it is to keep your personal data safe. We are committed to ensuring that you receive the first class service you expect from us, but that your privacy is protected. This policy explains what information we collect from you, how we use it to deliver our highly rated service and what your rights are in respect of your personal data. Please read it through carefully and get in touch with us using the contact information at the bottom if you have any questions or concerns.

  • Information we ask for on our website
  • When and how we might contact contact you
  • Sharing your information with third parties
  • Online Marketing
  • Contacting us about your data
Information we ask for on our website

When you visit from Future Group, we need to collect and store some of your personal details to make sure everything runs smoothly and you get the service you expect.

Below are some examples of the personal information we collect:

  • Name
  • Address
  • Telephone number
  • Email address
  • Property type like flat or detached house
  • Property details like number of bedrooms and bathrooms

After a visit to our site you may receive emails from us in regard to your queries. If you have any questions or concerns about how Future Group use your personal information you can get in touch with us by emailing us at this address: info@future-group.uk
Finally in order to send out your invoices and keep a record of the services used we securely store information about your order indefinitely in our systems, for example:

  • Your name
  • Your address
  • Property type

When you obtain a quote from Future Group you provide consent to say that you are happy to receive a fixed price email quote and that Future Group can email you again if there are discounts available within your 7 day quote period. Should your quote be amended during this initial 7 day period you thereby agree to provide the same consent for an additional 7 days from the point at which the new quote is issued.
We don’t process data for any other purposes (such as marketing) without expressly asking your permission.

When and how we might contact you

During the process of organising, registering your PPM quote we may contact you by phone or email in order to check some details, let you know important information about the process and also to check that you are happy with our service.

If you choose to pay by finance, during and just after the finance application you may receive emails from our lenders (Barclays Bank)

If you choose to opt-in to our receive marketing from us we may get in touch with you by phone or email to let you know about new products and services.

We will only contact you about products & services which we think may be of interest and relevance to you based on your purchase history.

Sharing your personal information with third parties

Information we have to share in order to provide work and maintenance to your boiler and to conform with UK regulations we will need to notify the Gas Safe Register about the works being carried out. This is a legal requirement. The information we share with them is below:

  • Your name
  • Your address
  • Property type
  • Your installation type
  • A brief description of the work carried out

If you would like more information about Gas Safe and their data policies you can find this on their website: Gas Safe

You may also opt out of receiving promotional communications at any time by making use of the simple “unsubscribe” link in emails or by contacting us via info@future-group.uk We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website. But you can email or write to us to ask for a physical copy.
This privacy policy only applies to this website.

Last updated: 16 September 2020

How Future Group uses Cookies

Cookies are tiny, temporary files. They automatically download to your phone, tablet or computer when you open a website that uses Cookies.

From there they tell the website which page you're on, which page you've come from and what information you've put in.
Cookies help websites recognise you.

We use Cookies:

To make Future Group work we use Cookies to remember what you have clicked on while on our site. It helps us to tailor your needs. To make the site better Cookies help us understand how our previous customers used the site.With this information we can keep making improvements to Future Group. So when you come to use it, Future Group performs better, faster and more smoothly than ever before. To remember you Cookies also help us remember you - even if you leave the site and come back.

Terms & Conditions

At Future Group we aim to make everything as straightforward as we can.

Our terms and conditions are written in plain English and are as jargon-free as possible. If you would like any help or more information, please get in touch with our customer services team at info@future-group.uk


In these Terms & Conditions BOXT Limited (a company registered in England & Wales with company number 08086606) will be referred to as ‘the Company' and the person ordering the product will be referred to as ‘the customer'.

1.All the terms of the agreement between the customer and the Company are contained in this document and written specifications provided to the customer by the Company on the website. No variation of the terms shall bind either party unless such variation is made in writing and signed by the party to be bound.

2.Any concession, latitude or waiver allowed by the Company at any time shall be without prejudice to their strict and full rights under this Agreement and shall not prevent the Company subsequently exercising such rights.

3.We try to keep information on the website and in marketing materials relevant and up to date. However, such information should be used as a guide only because products and services are frequently updated and changed.

4.Any reviews or comments made by members of the public on this website are their opinions only and do not form any part of the specification or advice given by the Company about products or services we supply.

5.Pictures, text, videos and other material contained on the Company's website(s) and literature are subject to copyright restrictions and must not be copied or reproduced without the written consent of the Company.

6.Trademarks and other intellectual property of the Company are protected and not to be replicated or reproduced.

7.The Company is registered with the Information Commissioner's Office and treats all information supplied by customers as confidential and will only pass on such information as is required to fulfil the obligations set out in this contract and Law.

8.The Company is registered with the Financial Conduct Authority and may introduce you to third party finance providers if this is your preferred option of payment.


9.All communication between the customer and the Company will be by phone or email. The customer's email address used by the Company will be the same one supplied by the customer during the enquiry process.

10.When the customer places an enquiry with the Company via the website, the Company will send the customer an email of acknowledgement stating:

  • Details of what the customer has selected
  • Estimated cost.
  • The minimum duration of any Agreement and arrangements for terminating the Agreement.